Help/FAQs

General Contacts/Connections Communities/Discussions Library/Resources

General | Top

Q: What is my username and password?

A: Your login credentials are your MyAANP email and password that you use to log in to your account. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.


Contacts/Connections | Top

Q: How do I find other members?

A: You can view other members in your community by clicking on "Communities" in the main navigation bar and then clicking "My Communities" from the drop-down menu. Once in your community, there a "Members" tab. Click on this to view all members in your community. You can search by first and/or last name within the Members list. 

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Members list in your Community, you will see an “Add as contact” button to the right of each person listed in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send messages to your contacts through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.


Communities/Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: In which communities do I already belong?

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities in which you currently belong.

Q: How do access a community in which I am a current member?

A: Click on “Communities” in the main navigation bar and click on “My Communities” from the drop-down menu in order to see a list of your available communities. Click on the name of the community that you wish to access. The first time you access the community, you'll be asked to choose a delivery option for posts (Real time, Daily digest or No email).

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, there are subscription options. For each discussion, you have the following delivery options:
  • Real time: Sends an email every time a new message is posted.
  • Daily digest: Sends one email to you each day, consolidating all of the posts from the previous day.
  • No email: Allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging in to the community site.
You also have the option to set your Discussions email to a Consolidated Daily Digest or a Consolidated Weekly Digest.

Q: How do I change the email address to which notifications are sent?

A: You can change the overall primary email address to which all notifications are sent by going to your profile and clicking on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. On that page, under Community Notifications, your email address is listed in the blue box. If this is not the email you would like to use, scroll down to "Notification Overrides," where you can change the email address there as desired.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply Inline." To send your message to the entire community, navigate to the discussion post, select the arrow next to "Reply Inline" to open the drop-down menu and select "Reply to Discussion." To send a message to the only author of the post, please select “Reply to Sender” (also located in the "Reply to Discussion" drop-down menu). We recommend replying to the sender for simple comments like “me, too," which add little value to the overall discussion, and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: From any page in the new Community Forum, go to “Participate" in the main menu header at the top of your screen, click to view the drop-down menu and click “Post a message.” If your email settings allow you to receive emails (HTML versions) from a particular discussion forum, you can use the “Post Message” link located at the top of the discussion email. In addition:
  • If you are on the Home page of your Community, you can click the "Add" button next to the Latest Discussion Posts.
  • If you are on the Discussion page of your Community, you can click "Post New Message."

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your email application's security or viewing options. If you would rather receive text-based emails, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions for which you are subscribed.

Q: Can I search for posts across all communities?

A: No; you can only search posts for the communities in which you are a member. To do so, you can enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search."

Q: How do I see a listing of all of the posts within a specific Community?

A: Locate the community you are interested in viewing by clicking "Communities" in the main navigation bar and then clicking "My Communities" in the drop-down menu. Click through to the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line to view the entire thread. By clicking “Show Original Message” at the bottom, of all of the posts in a thread will display the original message that started that discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A: If you know which library the resource might be located in, find the affiliated community via the "My Communities" page. Click through to the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then, click on “Search for Specific File Types.” This gives you the option to specify file type, such as Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
  • When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
  • You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation bar or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation bar or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  1. Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload, and select a folder to which you’d like to upload (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  2. Upload your file.
  3. Select “Next” if you want to further describe your files or add tags to your file. Otherwise, please click “Finish” to post your library entry.

Q: What kind of files can I upload?

A: The system supports dozens of file types, including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What does it mean to follow a post?

A: Following a post is a way for you to keep up with a Discussion thread you are interested in. You will receive email updates on that particular thread to keep you as up to date as possible on the discussion.  
  • To "Follow" a post: When in a Discussion thread, in the upper right corner of the Discussion page, click on the star with the word "Follow" next to it.
  • To "Unfollow" a post: When in a Discussion thread, click on the star with the word "Follow" next to it so it is no longer blue.